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"so when it malfunctioned in mid february i was very disappointed!"

"only issue is hair is very easily caught up in the mechanism"

"i have never seen or used one of the more expensive robovacs but cannot imagine that the basic cleaning of those machines would surpass the eufy 11s"

"the only problem is the remote as you have full control of dobbie so it can be very easy to lose a couple of hours making dobbie zoom around your homemade rally course lol 10 10"

"the main cleaning mode is at little disappointing the robovac seems to move around at random in this mode making cleaning much more time consuming than a more sensible path"

"very helpfull little gadget"

"prompt response from firm when it stopped working and they advised how to repair it quickly"

"after the first week it seemed to loose sync with the time and so attempted to start cleaning at seemingly random times during the day evening"

"it really is the best machine i have purchased for us in a very long time and like many others i wish i had bought it a lot earlier because this little guy certainly takes over most of the hoovering and brings up carpets and hard floors every time"

"it's a chore time is precious and we hate vacuuming but felt there was no way a little robovac would compete with our dustbusting big machines"

"it's a chore time is precious and we hate vacuuming but felt there was no way a little robovac would compete with our dustbusting big machines"

"a total waste of £200!"

"it has a large dustbin which is able to hold garbage for several cleans without overfilling"

"after the first week it seemed to loose sync with the time and so attempted to start cleaning at seemingly random times during the day evening"

"in order to keep the flat clean we would need to hoover 2 3 times a week which becomes extremely tedious after a while"

"i've always hated vacuuming"

"i like robert the spruce to go to work at 8am on mondays wednesdays and fridays i let him loose upstairs on a saturday"

"really annoying "

"i have to lift my chairs off the ground before i turn my eufy on which is a huge nuisance"

"you hear so many horrible stories about companies with terrible customer service?"

"over all we couldn’t use it due to our house layout"

"you hear so many horrible stories about companies with terrible customer service?"

"we had to get rid of the bedside tables because he enjoyed getting stuck under them it doesn't really pick up 100% of rubbish it doesn't easily find its base sometimes the brushes fall off and they actually get deformed quickly"

"one tip our naughty eufy managed to lock itself in our bathroom so it's best to put door stoppers just in case"

"it does have the capability of returning itself to the base station but again i don't really care about that"

"i also had an small issue with the vac and the supplier swapped it out with no issues"

"everyone told me i was crazy and wasting money on useless toys"

"it copes with going over most mats and rugs all bar one very chunky one which i can use the spot clean function on"

"the first few times you use this you will have to empty eufy every 10 20 mins as for obvious reasons the collection chamber needs to be small"

"the sun is confusing the drop sensors underneath the machine and eufy is assuming the sudden difference in the tone of the floor is a potential drop hazard"

"keeps going for a couple of hours before needing recharge"

"some reviews mention that it doesnt always pick bits up over the course of a whole 'cycle' the hoover passes over the same area more than once allowing it to pick up any missed bits"

"the sun is confusing the drop sensors underneath the machine and eufy is assuming the sudden difference in the tone of the floor is a potential drop hazard"

"the robovac does handle my longer pile carpet quite well but will leave streaks in the carpet from the wheel"

"the robovac was my reward for hard work over the summer and i wasn't sure about it as it sounds lazy the price was relatively low and i thought maybe it was rubbish"

"can get stuck in a large room and clean some areas multiple times and completely ignore others"

"i have one rug which eufy easily travelled across and the rest is tiled flooring so it shouldn't have been a problem at all but the rubber on the guard warped and eufy then made a loud vibrating noise too loud to ignore"

"had a minor fault with noise from one of the side brush motors and as it's not a serviceable item replaced without fuss within days"

"i also bought the 11 for my elderly parents as they cannot do hoovering anymore due to arthritis and chronic fatigue"

"the only thing that annoys me is the loud beeping noise on occasions like docking or finishing charging itp"

"only small niggle is it is marking my wooden furniture legs where it has bashed into them repeatedly so i am having to remember to set up barriers before i use the vacuum to avoid this"

"the human hair gets stuck in the rolling brush at the bottom which i find very difficult to clean"

"wouldn’t surprise me if i’ve pressed something i shouldn’t!"

"i've only had the robovac a week and am constantly aghast at how much dirt there is from a seemingly clean floor"

"i really thought it would be a piece of junk but got it just out of blind hope"

"it hums around over carpet and tiled floors with ease and even copes with the hair from our aging chocolate labrador"

"it is very weak on collecting dust from carpets"

": p main issues are: easily gets stuck in cables i have a recessed floor mat inside the front door it gets permanently stuck in drags floor rug corners up or moves them if they have tassels don’t leave clothes on the floor although shoes are usually ok rarely it gets stuck in some awkward place behind some furniture but in the months i’ve had it that only happened twice"

"40 minutes later i was sat very smugly sipping my tea as robbie the robot finished the entire downstairs"

"it also generally manages to return to its charger creeping silently along the walls with its red light sadly flashing as it feels its way back to base"

"it's a shame it can't clean stairs!"

"however i have following concerns which made me return this very next day 1"

"the only minor downside is the dust collecting bin is on the small side so to begin with it may need emptying more often"

"i had serious doubts about a robot hoover but decided to try it without expecting much"

"i actually felt redundant at first"

"couldn't afford a very expensive one so did my research and this little guy seemed quite highly sung"

"one small annoyance is the tendency of the rotating side brushes to drop off during use"

"press a button and no more dirty carpets!"

"it's the only solution when you've got two shedding dogs!"

"one small annoyance is the tendency of the rotating side brushes to drop off during use"

"it has no trouble climbing up rugs and doesn't often get trapped though like with all robovacs you have to clear wires and small objects out of its way"

"so far it has not trap itself in a loop and manage to move on with a few bounces "

"i never thought i needed this in my life in fact i didn’t even really know they existed and bought on a whim in black friday sales"

"the main cleaning mode is at little disappointing the robovac seems to move around at random in this mode making cleaning much more time consuming than a more sensible path"

"cons: if you have messy rooms that have cable empty boxes lying around the vacuum cleaner will not work very well"

"only small niggle is it is marking my wooden furniture legs where it has bashed into them repeatedly so i am having to remember to set up barriers before i use the vacuum to avoid this"

"i expected an impossible tangle and a long session with scissors but no it all unravelled in minutes with no apparent damage to either watson or the yarn"

"having been doubtful about the concept of robot vacuum cleaners i was persuaded to try the eufy 11s during the black friday sale"

"quiet operation no problem to go back to charging station"

"the ultimate problem was the price"

"it impressed since eufy has entered home have hardly used our hoover"

"he won't pick up anything too big and tends to randomly cruise around the floor but he picks up dust sand fur glitter and random fluff"

"it does like to beach itself on various things and emits a pitiful beep when it does so i tend to run it when i'm home"

"i have tried to get this vacuum return as one of the front brush is not rotating correctly and vacuum keeps stopping half way around the room"

"obviously it wandered around aimlessly rather than finding its base station once the battery ran out"

"it asks for a 6 foot radius to put the charging point plus it has to be on hardwood it then said it can’t be near anything that it can go under otherwise it might get stuck"

"it takes up so much dust and dirt off our wooden floors everyday and it has a large resevoir for the dirt"

"the robovac doesn't have a good sense of direction and travels around rather randomly but manages to cover all of our moderate size apartment in one go"

"the memory app controls etc are of little value to me and an unnecessary cost"

"it works in a very haphazard way at first i though oh no it’s missing loads of bits and then goes to another room before it had done the first one properly but no need to worry it comes back and finishes every room properly"

"i've used it every day and still it misses many places"

"now the reason that i returned eufy"

"it picks up really well and even does a little shimmy to get edges"

"we have two dogs and so we were forever hoovering up after them"

"i bought two of these and they worked great until i moved house where they both decided at different times to throw themselves down the stairs and off a landing area to the floor below"

"the eufy doesnt always pick up everything on the first round granted but eventually gets it all and with no effort!"

"it is very erratic and does not seem to go all over floor"

"soundhow finds its way into every room and return itself to the doc"

"most of our flat is medium pile carpet and that doesn't disturb the robovac at all"

"it's a chore time is precious and we hate vacuuming but felt there was no way a little robovac would compete with our dustbusting big machines"

"let’s see if it is as good as my little eufy"

"that was until this little fella arrived"

"great little helper"

"if this happens it deposits a little clump of hair on the floor so i just stop it and empty the blockage which takes 3seconds and restart it again note its only hair that builds up all the dust seems to still go into the waste container"

"as many have already mentioned eufy doesn’t like loose laying cables nor rug tassels but then what vacuum does?"

"this gradually got worse over time so i regretfully made the decision to return my eufy within the 1 month return window"

"our needs were simple: clean a two bed flat with no carpets only wooden floors in one go"

"if it does get caught on something shoelace cable it makes a few bleeps and whacks on its red warning light and then sits there waiting to be rescued we live in flat so no stairs or other hazards to avoid so cannot comment whether this would be an issue"

"only small criticism is that sometimes it gets stuck trying to mount the edge of our dining table plinth"

"only had it a short while but so far i can’t really fault it"

"i don't have experience with robovacs so can't compare it to different model and my opinion is based solely on my experiences but my god how good he is"

"75 minutes cons: the cleaning cycle is random but this is more than sufficient for an entry level robot vac"

"if this happens it deposits a little clump of hair on the floor so i just stop it and empty the blockage which takes 3seconds and restart it again note its only hair that builds up all the dust seems to still go into the waste container"

"they did send me another one to try but the same thing happened 3 weeks later the rubber warped and vibration started again"

"i have dogs and a parrot so they do create some mess and this has dealt with everything thrown at it"

"you have to be sure to secure loose cables rugs and get papers clothes up off the floor otherwise they'll get tangled up but otherwise you just switch on and off it goes"

"everyone told me i was crazy and wasting money on useless toys"

"got it running each day and never had many issues"

"all i have to do is remember to empty the dirt tray when he's finished"

"in a very dusty house with a very sheddy cat and a fairly sheddy long haired owner who traipses compost everywhere i had doubts he'd keep up but he does"

"it works great downstairs and our anxious dog doesn’t mind it"

"the anti fall mechanism stops it from falling down the stairs"

"the only preparation needed is to pick up stuff you don't want obstructing the vacuum and then press play"

"we have tiled wooden and carpeted floors in a largish house and eufy does a floor at a time with no bother"

"cancelled the cleaner"

"don't forget to empty it every 2 times rarely gets stuck has excellent sensors low meaning it can get under the bed etc"

"bottom line money well spent!"

"it once got trapped in my bedroom and wrecked it!"

"the suction is not very good as it left talcum powder dust and didn't pick up everything"

"it’s great i would highly recommend this vacuum but you need to have a tidy house and no tasseled rug or it will get stuck!"

"you just need to empty the little container once a week and occasionally wash the brushes and filter but otherwise it’s gets the job done and your hoovering days are over"

"the major one which resulted a broken gear on the wiper and a return it stucks on thick carpets or mats and can not move for minutes"

"the dog's not that keen as eufy keeps bumping her when she's just about to drift off to sleep but its merely a minor downside!"

"you do need to make sure no cables or clothes are lying around as per instructions"

"the dustpan size is small so you may need to empty it after two runs"

"so far it finding its way back to the charging station is a bit hit and miss but its early days"

"also still obsessively cleans the same area but misses other areas"

"it started giving problems"

"you do need to check the brush and remove any dog hairs after it’s done a clean but this is easy as is the emptying of the dust container"

"if you have dinning chairs nice packed on the side on the dinning table the vacuum will skip this part all together"

"+ eufy can climb small inclines easily so it useful if you need it to go over thick rugs cons: the battery does seem to run out more quickly than other vacs i have and the charge also takes longer a few hours to fully charge the brush mechanism does need regular cleaning as hair becomes wound around the moving parts reducing the cleaning capability eufy does miss spots due to its random moving pattern but regular cleaning programs mean this isn't a real problem overall i'd definitely recommend eufy"

"i never write reviews"

"occasionally it climbs up on a rug and gets itself stuck and i have to rescue it"

"it did get stuck on my bar stools and table but other than that the random navigation did clean my house surprisingly effectively"

"i thought about buying this for a long time as i didnt hink it would be as efficient as a 'normal' hoover but i was proved wrong massively!"

"silly mistake much regret"

"bumps into more than i expected even white cupboards so i hope that doesn't cause damage in the long term"

"it is just something we will need to plan for before leaving eufy to function while we are out of the house in the summer but it's by no means a deal breaker"

"i really thought it would be a piece of junk but got it just out of blind hope"

"have had the 11s in my wish list for some time having missed the discount during prime day 2018 so i was pleased to see the product further reduced on black friday"

"the ‘big’ vacuum cleaner only comes out every few weeks now mainly to do the stairs and some inaccessible corners"

"supposedly better for medium pile carpets too"

"30pm the floors are clean it's a lovely feeling i wish i'd got one sooner!"

"it has a good price point and overall features without being either too basic or too complex"

"i've tried everything to reset her timer but nothing works"

"you have to move furniture of course for a more complete clean but this is far less of a grind than vacuuming everything by hand the old way and it does in fact get into some places that are hard to reach with an ordinary vacuum cleaner such as under couches and low tables"

"it manages carpets hard wooden flooring and can get on and off rugs just be wary of tassels and stringy items wires cords as they will get entangled easily"

"don't get me wrong pet lovers will still need a bigger machine from time to time but for daily maintenance this little robot is remarkable"

"wish i’d kept the box to be honest so i could return"

"my particular model seems to run out of power after 25 minutes or so well under the 100 minutes runtime so i would recommend giving it a good charge before using it i think it might be a problem with the batteries who sometimes develop a fault and develop a memory that they are fully charged when they are not"

"the rug is clean because it seems to really get all the surface fluff along with all the little bits of dirt and it is a white rug"

"doesn't just blind bump into things and reverse will feel what's it bumps into multiple times then decide if to create course around it such as leg chairs"

"i haven't had one before so don't have anything to compare to but i'm equally delighted and disgusted in its cleaning ability"

"i've had it for about 4 days now and i find that it misses some spots although i run it twice a day"

"however we purchased it in the winter when the kitchen was dark now that we've reached the spring and we're getting more sun this vacuum is next useless"

"poor ‘kevin’ has been working hard since arriving home yesterday what can i say i am delighted on how well he is cleaning"

"it is difficult to leave this un attended"

"it appears to charge but when i try to set it off hoovering nothing happens and now the light doesn't go on when it's charging"

"normally that would mean having to buy a whole new one and throwing it out which is really wasteful but eufy support is the best ever"

"on the plus side it rolls over and vacuums my rugs and mats without any problem whereas my upright vax will try to suck everything up edit: took down 2 stars as it keeps knocking into my furniture causing dents and scratches even though it is supposed to have a sensor and stop before hand"

"too haphazard for my liking and i will be looking for one that can map out the room"

"poor ‘kevin’ has been working hard since arriving home yesterday what can i say i am delighted on how well he is cleaning"

"it cleans well on both hard services and short pile carpets and a full charge is enough for it to do the whole of the ground floor or 1st floor of a largish 3 bed semi and return to it's charging dock"

"it only misses a star because the cat was scared of it and i have to take his opinion seriously or he'll do a poo in my shoes"

"while less powerful i suppose the eufy spends an hour cleaning a room that i'd spend 5 or 10 minutes on with the upright"

"so easy to use incredibly effective i am constantly vacuuming my living room with a dyson stick but despite this this little darling still managed to pick up a pile of stuff quiet funny wish i had one now!"

"this gradually got worse over time so i regretfully made the decision to return my eufy within the 1 month return window"

"love how it detects the edge of the stairs and stops so don't have to worry about it falling"

"our house has the bedrooms downstairs and it doesn’t fall down the stairs i felt nervous letting it go free but i shouldn’t have the sensors kick in and it didn’t fall!"

"when you're fed up playing with him you just press the docking button and he makes his way back to his docking station"

"very low noise and picked up all the bits"

"one upside is my cats who would normally only be seen for their dust when i got the henry out sit peacefully watching eufy wander around only getting upset when it heads for them and with a look of distain have to move out of its way so far they’ve not been tempted to take a ride but you never know!"

"we didn't have this issue with our similarly priced v7 vacuum which we only replaced due to a flood damaging it!"

"the only downsides that she reported: need to empty the dirt collection box frequently as it picks up so much"

"we use it mostly on tiled floors but sometimes let it loose on carpets"

"i have a very hairy dog and it's sucking up every follicle no prob"

"i never knew my house was so filthy!"

": p main issues are: easily gets stuck in cables i have a recessed floor mat inside the front door it gets permanently stuck in drags floor rug corners up or moves them if they have tassels don’t leave clothes on the floor although shoes are usually ok rarely it gets stuck in some awkward place behind some furniture but in the months i’ve had it that only happened twice"

"don’t watch it you’ll waste so much time 😂"

"it goes randomly there's not intelligent route"

"however it just runs until the battery dies it doesn’t know when a room is completed or return to base for a recharge"

"at the moment it gets full very quickly with hair but i’m hoping that might slow down soon"

"bought in nov 2018 so outside the returns window anyone had similar issues and resolved them?"

"i almost went along with the ‘shark’ craze but at the last minute i saw this in the black friday sales and took a chance and i’m so glad i did"

"where it's not so good is that i can't tell it what days to start cleaning automatically it's all or nothing"

"after using it for a week i find it still cannot replace the traditional vacuum cleaner however it has been picking up a lot of dust"

"it also gets itself stuck a lot"

"after 13 months of using it once per day the right hand brush motor has stopped working and refuses to spin"

"i have a chronic health condition which makes regular vacuuming not possible for me so i honestly say this has been life changing and a true weight off my mind"

"i had a neato before and it kept giving me lots of problems this one is solid and does what it says"

"hi my eufy is broken i don't know how to contact seller to fix or replace and return"

"the only thing which can be seen as negative part is the small conteiner"

"so the hoover isn't one of the smarter ones so it will bob around the room in a random pattern but that is hardly a big issue as it does this for around an hour before it goes back to its base for a recharge"

"beware on stairs though as the sensors need a light room carpet to work properly"

"if this stays a problem i will just return the model and get a new one"

"also the hair all wrapped around it's kind of impossible to clean and trying to clear the bristles makes me waste more time than actually taking my actual hoover and just using it all over the flat"

"you have to move furniture of course for a more complete clean but this is far less of a grind than vacuuming everything by hand the old way and it does in fact get into some places that are hard to reach with an ordinary vacuum cleaner such as under couches and low tables"

"dusty the dusty slayer continues to go where no man has gone before"

"i expected an impossible tangle and a long session with scissors but no it all unravelled in minutes with no apparent damage to either watson or the yarn"

"the suction is not very good as it left talcum powder dust and didn't pick up everything"

"i normally go around with my dyson at least four time a week and there is only two of us in the house this robot still picks up dust and hair a all the little bits that the dyson seems to leave behind"

"clarence can get tangled in cables and her tip was to tuck under rug fringes as his suck can unravel them"

"i have replaced the brush followed the support advice but it’s definitely broken"

"it was the daily hair issue that made us think of a robovac that vacs as we work or sleep"

"the only minor downside is the dust collecting bin is on the small side so to begin with it may need emptying more often"

"normally that would mean having to buy a whole new one and throwing it out which is really wasteful but eufy support is the best ever"

"i have named it dobby my house elf and had to dobby proof the house a little making sure there are no trailing leads and looking out for things he could get snagged on"

"i have a dog who malts galore and this has saved me and my back having to hoover every single day"

"having googled this bizarre experience it seems this is a common problem"

"+ eufy can climb small inclines easily so it useful if you need it to go over thick rugs cons: the battery does seem to run out more quickly than other vacs i have and the charge also takes longer a few hours to fully charge the brush mechanism does need regular cleaning as hair becomes wound around the moving parts reducing the cleaning capability eufy does miss spots due to its random moving pattern but regular cleaning programs mean this isn't a real problem overall i'd definitely recommend eufy"

"robovac 15c max may be a better option for the ones who have similar concerns as me"

"the vacs have their quirks places where they get stuck or can't cope with"

"the only thing which can be seen as negative part is the small conteiner"

"for the lazy house cleaners"

"the place i got it from no longer sells the so i couldn't have a replacement"

"i have a chronic health condition which makes regular vacuuming not possible for me so i honestly say this has been life changing and a true weight off my mind"

"they identified there was a problem and despatched a replacement without hesitation"

"it goes under beds and wardrobes perfectly carpets and my hard wood flours brilliant occasional it misses a bit and i just use the remote control to send it where i want it to go"

"one upside is my cats who would normally only be seen for their dust when i got the henry out sit peacefully watching eufy wander around only getting upset when it heads for them and with a look of distain have to move out of its way so far they’ve not been tempted to take a ride but you never know!"

"half the fun is just watching her bump into stuff and figure her way about the house"

"it really helps as my daughter has multiple food allergies and it just cleans up the crumbs with the press of a button and i can carry on with whatever i'm doing"

"i can’t reccomend him enough!"

"he deals with the tangle of chair legs under the table cleans hard floors and carpets well and seldom gets stuck in the process"

"my wife and our bemused bichon frise watched as this new gadget did its thing around our kitchen"

"seems to pick alot of dirt up well"

"the product worked really well but suddenly developed a fault but this was immediately rectified by the company under warranty"

"recently we had a problem because we noticed the robovac was making a very loud noise which was not common"

"only gripe is it's a little bit noisy"

"firstly it works straight out the box it couldn’t be any easier"

"really good product lovf the way ot cleans floors"

"i never thought i needed this in my life in fact i didn’t even really know they existed and bought on a whim in black friday sales"

"i don't trust them and wouldn't recommend them to families with children if they are to be used upstairs"

"with more advanced models it's easily rectified but this one cannot recognise the danger and will get stuck repeatedly which is why it's sadly not a good fit for my flat"

"now it is finally clean with very little effort"

"if you don't mind the cons then get it"

"it's also very low and gets under a couple of things the housemile can't"

"it really is the best machine i have purchased for us in a very long time and like many others i wish i had bought it a lot earlier because this little guy certainly takes over most of the hoovering and brings up carpets and hard floors every time"

"secondly and more seriously after a couple of weeks i noticed the eufey started to become noisier which i think was down to a fault on one of the side brush motors"

"the robovac was my reward for hard work over the summer and i wasn't sure about it as it sounds lazy the price was relatively low and i thought maybe it was rubbish"

"at first i thought it wasn't doing much but i change my mind when i empty the dust compartment"

"i bought the slim versions eufy and quite honestly i now could not manage without"

"three hairy dogs in our house and this little beast keeps the fluff at bay!"

"i would agree have enough app's on my phone didn't want any more"

"even the edges of rooms are done well with the little spinning brushes flicking all the muck into its path"

"they both do the job well but the 11s being slimmer is best for me as it gets under more of my furniture where the 11 could not"

"ok on occaision he gets a bit lost and disappears to the kitchen for longer than i think is necessary and he has tipped over the thick rug once so i haven't programmed him to clean when i'm out but another reason is that i just love watching him work"

"i cannot believe that i did not get this earlier"

"i was surprised how quiet it is in my opinion too though the battery hold could be better i find if i have fully charged it then leave it a few days off charge there is little left when i set it off for a clean"

"also it runs out of battery if not used for a couple of days which is super annoying because sometimes i would just like to go and use it without having to think about it"

"the other thing that i didn't like was that it went in all different directions as in"

"my opinion is that they are not safe for purpose it put myself and my family in danger and they did exactly what the company advertises that they won't do "

"before this happened i loved them and would still love a replacement for downstairs but definitely not upstairs"

"only small niggle is it is marking my wooden furniture legs where it has bashed into them repeatedly so i am having to remember to set up barriers before i use the vacuum to avoid this"

"if it loses a brush just flip it over and push it back in place"

"looks rather lost in the room and missing many spots"

"i feel like the battery on mine might be a bit faulty though as he seems to get much longer from his and mine seems to regularly run out of battery before it's even able to make it back to the base"

"but that was my fault as it is the sort of obstacle he can't deal with"

"if you don't maintain eufy then you will not get the best results"

"this is the only reason it doesnt get 5stars from me"

"we ended not being able to use it due to asking for a lot of things in the room layout that we couldn’t do"

"the only issue is that the dust container really does have to be emptied every time you use it as it doesn't hold much and the filters clog up very quickly"

"it cleans so well it has a great design and i cant imagine not having it now!"

"to be honest i'm not bothered with this"

"the major one which resulted a broken gear on the wiper and a return it stucks on thick carpets or mats and can not move for minutes"

"i will never be without one!"

"after reading the wonderful reviews of other users i ventured to have my own robot and since then live has never been the same!"

"on another occasion he found his way into the study but managed to close the door on himself and was therefore stuck in there"

"i bought it in desperation"

"if it does get caught on something shoelace cable it makes a few bleeps and whacks on its red warning light and then sits there waiting to be rescued we live in flat so no stairs or other hazards to avoid so cannot comment whether this would be an issue"

"it does take a random path to cleaning but that really doesn’t matter it cleans"

"just make sure you move cables as it does get stuck"

"very disappointed in amazon re sending a faulty product"

"the only issue i find with it is that it is quite poor around the edges of the room so may take a couple of runs over to get the dust from around the skirting board"

"the dust it brought up from my carpet was ridiculous and i hoover 2 3 times a day with my more expensive cordless!"

"the only problem is that it’s a little hard to move when the brush is active"

"also dissembling all of small parts that sit behind the side panel that give access to the brush is quite complicated and time consuming when all you want to do is clean the brush and get on with using the vacuum"

"but this little gadget makes me want to take it up as a hobby"

"joão gilberto after only 3 ½ months from the date of purchase and not in use every week ie with little use this vacuum cleaner made a strange noise and now has stopped working"

"this product was a dream for the first week or so until a part underneath broke meaning it now no longer glides across the carpet making it much stiffer to use"

"i can't compare it to other vax models as never owned one before all i can honestly say is that on the hard floors in our house it far out performs our dyson dc7 and that is something i thought i would never find myself saying"

"i only gave it 3* as the lightweightedness and the handle really annoy me"

"hardfloors are fine but if you want to get everyday mess off a carpet this vacuum fails miserably!"

"impossible to get in touch with the company to troubleshoot so a complete waste of money"

"it fills quite quickly so you have to empty it often and i wish there was a better solution to cleaning the rotating brush as it quite annoying having to fish the hair out"

"my old dyson died and l bought a shark hopeless heavy and the pipe kept getting clogged up spent all my time emptying it"

"we're a little disappointed because it's so unbelievably loud"

"takes forever to hoover and type of carpet"

"there is one major flaw which is the hose is incredibly short and feels quite restrictive"

"this is the worst vacuum i have ever had"

"i also find it not very user friendly in fact quite tricky when using the hose section"

"✅ suitability regular households that tend to make a regular mess"

"product is good but delivery is terrible"

"i bought it as i have dogs and cats waste of money as pet hair collection no better"

"the hose is locked down vax should be able to lift hose out of base only good feature is suction"

"love everything about it except for use on stairs as very difficult just using the hose which detaches from the unit but it does not extend very much and with the other hand you have to try and balance the entire machine on a stairs step"

"i have however bought much more expensive hoovers previously and they have never lasted always somehow failing just outside the guarantee period so i took the gamble of buying a cheaper one but overall i am not that pleased with it"

"brilliant suction but hose doesnt teach up stairs"

"have to keep unscrewing with a screw driver the plastic as no access to the top of the cylinder"

"if the vax is unsuitable for homes with stairs then this should be stated"

"no stars for stairs only because i don't have any"

"however it does get pretty hot inside and i am not sure if thats a good thing or bad as normally when things get too hot they break down or malfunction like mobiles and stuff"

"not suitable for a small flat with confined spaces and corners"

"this is the 3rd hoover we've had like this and this was is a poorer quality no tools provided power lead length reduced : "

"you almost get dragged along by the vacuum!"

"very cheaply made"

"this is the most awkward hoover i have ever had the suction pipe is very restricted once the handle is attached it has limited mobility to gain access to corners or furniture"

"it actually drives me crazy"

"delivered without a handle seriously not impressed what was even worse i tried everything to contact vax to get a handle sent out in the end after going around their automated system and round the house trying to send an email without success i had to return the hoover"

"don't like the hose bracket at base of vacuum makes stairs awkward"

"only used it four times and now doesn't work!"

"this new model replaced one 6 years old which was noisy heavy & could no longer purchase filters for it"

"stupid things that otherwise mar what could of been a great vacuum cleaner"

"the vacuum works ok on normal flat carpet but the attachment is useless for staircases or going round edges"

"tools difficult to assemble have to get down on floor to undo a very stiff clip "

"this product is very good our only fault is the handle is to short for my 6ft 5 ins partner"

"it arrived incomplete"

"as she has grown older however and arthritis affecting her hands the dyson and shark models have become too heavy and difficult to operate"

"cleaning the stairs is totally impossible"

"contacted amazon customer support for help assistance got passed on to three different people within the space of 5 minuets and had to explain the problem 3 times to get a rude bloke say “it will be investigated bye” then hung up!"

"very disappointed in amazon re sending a faulty product"

"the only real difference i noticed is that when using you have to pull it forward towards you slightly slower on certain carpets to get great results"

"emptying the dirt container couldn't be easier cleaning the shroud filter and changing the brushbar and belt look simple enough"

"i bought this as i have a chronic pain problem and mine was heavy"

"worst vacuum cleaner i’ve ever owned it’s virtually impossible to empty i end up covered in dust every time"

"the only tool that was included was a combi crevice dusting brush the only tube was a metre long when extended useless for getting into less accessible areas especially if like me your mobility is poor"

"this is possibly the most poorly tested vacuum ever made because whilst looking great it is as useful as an umbrella in a tornado"

"if i could give zero stars i would !"

"my whole house is carpeted apart from the kitchen and bathrooms and i have a cat so i needed to replace my vax power 6 total home which is useless at removing cat hair that had become embedded in the carpet"

"the only downside is its quite large and chunky and hard to get to places as the detachable part is not as powerful as the whole thing as such"

"this is the most awkward hoover i have ever had the suction pipe is very restricted once the handle is attached it has limited mobility to gain access to corners or furniture"

"nice and light just empty cyclinder and now makes a noise"

"our stairs aren't wide enough so i have to use the handle to clean the stairs but other than that which is not their fault it is great"

"weak point is the neck connecting the beater unit to the main body of the hoover"

"especialy to do anything high up i have low ceilings but still it cannot reach and it is fasten on with a non removable fastener which furthr restricts the hose a very bad design here as far as that is concerned"

"after speaking with vax help desk to rule out any user issues replacements were sent and all was then ok in both cases and continue to be fine"

"she has owned various vacuum's over the years shark and dyson hoover and vax amid many others"

"on another occasion not noticing that the rather thin flex was sticking out from the side of my rug the brush grabbed it just for a split second"

"it is cheaply made difficult to empty around the top filter i had to use a henry hoover to clean it out also it’s hose for corners was fiddly"

"to get the hose out to clean corners crevices and the stairs is very fiddly"

"expected far better for the price and i'm likely to return it although i's not easy with the covid situation"

"we did a test on our carpet were the dog lies we used the dyson first then went over it again with the vax and wow what a suck it has and got another load of crap out of the carpet"

"same price but smaller motor and lack of lead"

"it is a bit cumbersome for the stairs but that is because they are spiral stairs so a bit more difficult anyway"

"don't like the hose bracket at base of vacuum makes stairs awkward"

"the auction is ok when completely empty "

"this is the most awkward hoover i have ever had the suction pipe is very restricted once the handle is attached it has limited mobility to gain access to corners or furniture"

"even when it is properly located it fails to turn"

"here i hit a big disappointment as all attachments were virtually unusable because of the short length of the hose"

"unacceptable that it hasn't lasted long but you buy cheap you buy twice!"

"just over a months use and already broken"

"on the downside i had to empty the small container frequently but it was very easy and my carpet looked fabulous afterwards"

"this is good for saving space and minimizing clutter but means it's not as good for vacuuming the stairs or removing cobwebs from ceilings when a longer more flexible hose might be helpful"

"just a shame about quality issues but all credit to amazon for arranging replacements quickly"

"this cleaner removed lots of ingrained dirt that my old cheaper vacuum cleaner didn't"

"my old cleaner started to smell of burning i think vacuuming builders dust had done for it"

"this cleaner removed lots of ingrained dirt that my old cheaper vacuum cleaner didn't"

"this is fiddly to do and the only disappointment to me"

"we live in malta everyone has hard tiled flooring here there is no carpet!"

"good cheap vacuum"

"there is one major flaw which is the hose is incredibly short and feels quite restrictive"

"firstly it hardly stretches at all so the positioning is really awkward but after just 10 minutes usage the attachment came off and now it won't stay on so i can't use it at all"

"i wouldn’t waste your money on this vacuum"

"there were minor scratches on the unit"

"but that’s not a massive ball ache so can’t fault it really"

"top of handle uncomfortable"

"5 year old wool carpet rapidly and then is extremely difficult to empty"

"i read the reviews including the negative ones but thought as it was so relatively inexpensive that it would be fit for purpose in the short term"

"then the bottom roller will be clogged by the weakest of hair string the dust will clog around the filter and you will spend 30 minutes a week trying to empty it & the extender vac will barely reach anywhere"

"the suction isn't quite shark level but is still fantastic"

"this is lighter but not quite as light as i had hoped"

"this is useless if you have stairs as there is no extension so you end up having to carry it up the stairs and even then the attachments aren't very good"

"little bit clunky easy to empty"

"cannot commit on stairs live in ground floor disabled council flat but other wise my careworkers said it really great"

"waste of money"

"❌ the power cord again it lacks reach 7m and you may find that you end up having to replug it for every room"

"then the bottom roller will be clogged by the weakest of hair string the dust will clog around the filter and you will spend 30 minutes a week trying to empty it & the extender vac will barely reach anywhere"

"this was also mentioned on the packing box but we found the product very heavy and not suitable for a smaller type woman"

"only used for a few week and it lets off a burning fume which is very bad for health in general"

"i don't want someone else to make this mistake"

"i am sure my breathing will benefit by not inhaling a whole load of dog hair !"

"as she has grown older however and arthritis affecting her hands the dyson and shark models have become too heavy and difficult to operate"

"i was a bit dubious about this item being lightweight after having a miele upright but i have to say it does an amazing job!"

"pet hair gone instantly and unlike the older version there is a safety cut out on the spinning brush so if something gets caught in there it will just stop rather than burning out the motor or damaging the belt"

"not as sturdy as previous model little piece broken off from the head just because there was a sock under the bed and the brush rolled it up"

"each time it fell forward and the clip on the dust box snapped off"

"i have borderline ocd when it comes to cleaning and even have my carpets professionally cleaned at least twice a year"

"this hoover stopped working after 3 months amazon call centre was useless one bloke hung up and now am on hold yet again"

"it has the ability to be a great hoover but in my experience i've been let down and am really disappointed in this item"

"to heavy topish"

"the attachment for the stairs was very poor one would have to carry the heavy vaccum on each step even then the attachment was so short it was very difficult to vaccum stairs i returned the item and got a refund"

"however i ordered the vax thinking it would be no bad idea to have a second vacuum that i could use upstairs if the dyson could be mended to save me lugging the heavy dyson upstairs"

"a thing i miss is the non turning brush unit like a dyson dc24 or the oreck"

"i had a brain disorder which means that my mobility isn’t always great and some days i can’t walk at all but this hoover makes life so much easier"

"also its near impossible to hover sealing and corners as the pipe is fixed even if you detach it"

"this was enough for another break in the extremely thin cable sheath but this time the electrical copper stands where visible!"

"while using the vacuum i got the electric flex caught under my door a wooden door as i pulled the flex back out from under the door the cable had rubbed just slightly but that was enough to expose the colour of one of the wires inside"

"the only thing i'm not keen on is the handle you hold to push it as it isn't overly comfortable"

"have used a dyson and noticed its dirt box is made from cheap brittle thin plastic and it's 3 times price of vax here you have a well constructed machine vax nicely designed and to clean inside you can strip dirt container its easy peasy"

"the attachements are cheap the brush and corner thingy are joined together making both clunky"

"the extension provided only has a straight nozzle attachment so is not great for getting under sofas std"

"main issues really hard to push impossible to clean the brush and really heavy and noisy"

"great and light weight but terrible to empty rubbish"

"it has the ability to be a great hoover but in my experience i've been let down and am really disappointed in this item"

"❌ lightweight but at a cost no tools on my test model so would lack the pow factor for busy active families"

"the handle is uncomfortable to hold it pulls out and doubles as extension for hose "

"just vacuumed my one bedroom flat"

"rotation brush stops going round so whole vacuum stops working"

"just a shame about quality issues but all credit to amazon for arranging replacements quickly"

"the suction power on this hoover is amazing my carpets have never looked so good it is lightweight so easy to carry upstairs the only thing i don't like is the emptying it should be easy just flip the catch and it falls out into the bin however a lot of the dust and rubbish seem to get stuck too far up round the filter and it's really hard to get out i normally have to get a long knife and try and pull it down this is a shame because otherwise for the price it is brilliant"

"bad points: using tools is a bit of a faff compared to my previous dyson"

"never again!"

"but this vacuum showed me the errors of my ways"

"disappointed with vax"

"i never knew how bad the floors were"

"sorry am sending back "

"very heavy bulky and difficult to steer"

"it’s easy it sucks up the dirt of the family and goes back in the corner without any questions or wanting a salary kinda like a sucking trade off pun intended i’m not really sure what else to say but it does the job for now and has not failed"

"the lengthy cord and easy to empty"

"i now get a bad back when using the hose as it's simply too short"

"ours got knocked over by us twice as we walked past it"

"i had to empty the cylinder after only one use as it had picked up so much dirt pet hairs ect"

"it is cheaply made difficult to empty around the top filter i had to use a henry hoover to clean it out also it’s hose for corners was fiddly"

"i like vax vacuum cleaners normally this one's very powerful but got very hot after 5 minutes of use and smelt of rubber and solder turned it off and left it overnight tried again the next day but this time it was worse got hot after about 30 seconds to a minute the smell was horrible and lingered for"

"the cord is very irritating because it hangs from a low point so to keep it out of the way while vaccing i looped it through the handle and over the top"

"we bought this in march & it worked well at first but only 3 months later the brush has broken"

"do not have stairs but it may not be the best"

"you enjoy having your time wasted printing out return labels to send this bag of cr*p back"

"apparently it doesn't come with one"

"hair and bits clogs on the brush needs emptying constantly which is not easy to do "

"i complained to vax customer service by chat after they kept cutting off my calls while i waited on hold and their response was 'these issues will happen if the machine falls over""

"i had to empty the cylinder after only one use as it had picked up so much dirt pet hairs ect"

"despite the stair problem i am still very happy with my purchase"

"in three years we have had to change the wheels the whole bottom bit since the roller is non removable and the cord"

"i got a bit confused when trying to use the hose because it connects at the base of the machine which i realised on a second reading of the instructions my mistake not theirs!"

"emptying the dirty out can be a bit messy but i don’t care"

"lasted about 5 6 months and then started to smell of burning and overheating after about 30 seconds of use!"

"disappointed as it arrived with no additional parts and an open end to the upright tube which seems odd"

"then add the fact that it drops the mess it did actually suck up you have to press a second button to make this happen all over your carpet or floor"

"very heavy and bulky"

"i will be returning"

"it hoovered up all the fluff and hair that look like black blotches are all gone"

"waffle free review: pros: ✅ suction like most of the vax range this machine can suck very hard"

"cannot commit on stairs live in ground floor disabled council flat but other wise my careworkers said it really great"

"suitable for a small bungalow and seems to be working fine "

"i got this hoover yesterday and i really like it it has got strong suction for its size i am going to buy 6the extra tools to get into the nooks and crankies"

"for such a low price i didn't expect it to be this good!"

"no length at all and very poor suction on that part"

"especialy to do anything high up i have low ceilings but still it cannot reach and it is fasten on with a non removable fastener which furthr restricts the hose a very bad design here as far as that is concerned"

"i am returning this item"

"then add the fact that it drops the mess it did actually suck up you have to press a second button to make this happen all over your carpet or floor"

"we have a replacement filter to swap out when this happens mid clean maybe every two to three months "

"only drawback is that the lead is very thin"

"the handle is missing!"

"reasonable vacuum but skimping on flexible extension hose makes it a poor buy "

"this new model replaced one 6 years old which was noisy heavy & could no longer purchase filters for it"

"you dont realise how messed up ya old vacuum is till you get a new one sucks up well"

"the hose on the cleaner is very small and every time you try and stretch it to clean somewhere up high the cleaner either falls over or jumps at you"

"a thing i miss is the non turning brush unit like a dyson dc24 or the oreck"

"not easily managable"

"would not reccomend at all"

"do not buy this product it gets delivered vaulty and you can not get hold of customer services online or by phone"

"we don't have any stairs so can't comment on performance there"

"i don't have stairs but i guess won't be easy to do it"

"my old dyson died and l bought a shark hopeless heavy and the pipe kept getting clogged up spent all my time emptying it"

"poor suction roller doesn't revolve!"

"probably perfect for a flat with no stairs"

"on the stairs or high spots causes it to fall over unless it’s very close by"

"very disappointed won’t be buying another and won’t recommend to friends"

"do not buy this hoover if you are left handed"

"don’t buy this product!"

"quick to empty the dust and it has not bag"

"i found this product very disappointing"

"i will no longer be on my hands and knees brushing hair out the carpet!"

"very annoying"

"it is a little heavy though and with the suction power it can require a little effort"

"but doesn't come with any accessories and the hose is very short"

"the flexi is cheap cheap cheap but could end up killing you!"

"it has to be taken apart to remove all the fluff"

"i’m 5 7 and find this ok but much shorter people may find it uncomfortable"

"all in all i don't have stairs only been using for couple of days but for a little hoover its a cracker great suction simple to use and for price brill before had dyson which are far to heavy and combosum but this little max brill would highly recommend"

"there was nothing to adjust it just wouldn't come on"

"sucks up well but the hose for getting to stairs and difficult to reach places is too short and a bit awkward"

"i like vax vacuum cleaners normally this one's very powerful but got very hot after 5 minutes of use and smelt of rubber and solder turned it off and left it overnight tried again the next day but this time it was worse got hot after about 30 seconds to a minute the smell was horrible and lingered for"

"it is also quite heavy and all has to be carried to do stairs"

"we already have a dyson dc7 cordless cleaner which to be honest just does not have enough batter power to do the whole house it also does not perform that well on our hard flooring"

"i brought this vac in august its now december and it's not working properly waste of £80"

"i do wish it had a retractable cable had headlights and was steerable but can't really complain given the price"

"when amazon contacted vax regarding this complaint on my behalf they replied with “this is perfectly normal”!"

"don’t hesitate just buy it!"

"have no stairs so can’t comment"

"our faithful dyson had started to loose suction after 8 years and we were looking to replace like for like however i stumbled across this and thought it was worth a try for such a low price"

"for the price i paid i wasn't expecting much"

"a thing i miss is the non turning brush unit like a dyson dc24 or the oreck"

"this is the most awkward hoover i have ever had the suction pipe is very restricted once the handle is attached it has limited mobility to gain access to corners or furniture"

"too heavy for small woman"

"very good suction a little bit heavy"

"i can't compare it to other vax models as never owned one before all i can honestly say is that on the hard floors in our house it far out performs our dyson dc7 and that is something i thought i would never find myself saying"

"stairs is not relevant as i live in a flat"

"was dubious at first whether or not to buy it but seen good reviews and glad i got it now"

"i am impressed with the suction power of this vax and it is very lightweight which makes it easy to use it is good quality especially for the price"

"no brochure in box and it had clearly been used before very bad"

"i just about managed to clean the sofa giving myself backache in the process but cleaning curtains is out of the question"

"only thing negative is i wish it had s long enough hose to lift up and get cobwebs with but it’s still by far the best vacuum i’ve had in a long time and glad i bought this"

"the cord is very irritating because it hangs from a low point so to keep it out of the way while vaccing i looped it through the handle and over the top"

"this hoover didn't pick up very well didn't like the performance and it was a bit to light the hoover would lift up of the carpet when hoovering"

"great suction on carpets and floors and you can even change the setting for deep and shallow pile carpets !"

"the "bristle" on the roller is strong"

"the hose detachment however is awful"

"it has good suction but when it comes to doing the stairs it’s a nightmare the hose is far too short so your trying to hold the vacuum and and do the stairs impossible as i really bought it for my stairs"

"will not use it now as i don’t feel safe"

"the only issue i find with it is that it is quite poor around the edges of the room so may take a couple of runs over to get the dust from around the skirting board"

"it fills quite quickly so you have to empty it often and i wish there was a better solution to cleaning the rotating brush as it quite annoying having to fish the hair out"

"joão gilberto after only 3 ½ months from the date of purchase and not in use every week ie with little use this vacuum cleaner made a strange noise and now has stopped working"

"it turned out that the pipe just above the rollers was totally blocked with dog hair and i'm pleased to say is now working again"

"i nearly sucked up my tea towel well i mean i certainly plucked it off its hook"

"i'll keep this short and sweet because i really don't like this cleaner"

"you dont realise how messed up ya old vacuum is till you get a new one sucks up well"

"what a nuisance!"

"not fit for purpose intended"

"thought this was the same but clearly not"

"do not like the hand tools very awkward to use and length too short "

"we live in malta everyone has hard tiled flooring here there is no carpet!"

"difficult to use tools with extension as awkwstd to handle"

"it has a very short hose for attachments"

"i thought my carpets were pretty clean considering they’re 7 years old and my kids are droppers especially of anything which colourful and edible"

"poor design also means that there are frequent blockages at the entry to the rubbish container"

"the hose is a waste of time"

"the only tool that was included was a combi crevice dusting brush the only tube was a metre long when extended useless for getting into less accessible areas especially if like me your mobility is poor"

"i had bought a shark a few months ago but returned it as it was too bulky and heavy the suction on it was amazing however"

"every time i have to undo the whole thing take the filter out then get rid of the dust rubbish that way"

"very disappointed won’t be buying another and won’t recommend to friends"

"the suction of this hoover is unbelievable i can’t hoover doormats even holding them down it just sucks them up"

"there was nothing to adjust it just wouldn't come on"

"the brushbar is impossible to clean"

"one thing i would note however i'm a small person but fairly strong for my size yet the vax is quite bulky and heavy when picking it up"

"the short hose is too short to be practical"

"i had to use a thin plastic spatula to pry the debris around the area to move it far enough to down for me to pinch the clump with my fingers to remove"

"to get the hose out to clean corners crevices and the stairs is very fiddly"

"worst vacuum cleaner i’ve ever owned it’s virtually impossible to empty i end up covered in dust every time"

"i would not recommend"

"cheap and poor design"

"i have received my item today working very good but no turbo tool for the stairs"

"this unit could be ok for a small office with light work or a very small flat"

"firstly it hardly stretches at all so the positioning is really awkward but after just 10 minutes usage the attachment came off and now it won't stay on so i can't use it at all"

"also when emptying the cylinder it is very frustrating as the dust goes up beyond the black rubber ring which is supposed to separate the dust from the filter"

"this new model replaced one 6 years old which was noisy heavy & could no longer purchase filters for it"

"the cable is only half as long and it smells of burning every time i use it"

"second it was clear that this had been pre opened and such as the bottom was taped back"

"i don't have any real complaints and assume model will be as durable as the vax machine we have used in the past"